Privacy Policy

1. Introduction

Proficient Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website proficientsolutions.sk.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

• Contact us via email or contact forms
• Subscribe to our newsletter (if applicable)
• Request information about our services

This may include:

• Name
• Email address
• Company name
• Message content
• Any other information you choose to provide

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Usage Data: Pages visited, time spent, click behavior, case studies viewed
• Device Information: Browser type, operating system, screen resolution
• Location Data: Approximate geographic location (country/city level)
• Referral Data: How you found our website (search engine, direct link, etc.)

Note: This data is only collected if you have accepted cookies. If you decline cookies, we do not collect any analytics data.

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 Communication

• Responding to your inquiries and requests
• Providing information about our services
• Sending newsletters (with your explicit consent)

4.2 Analytics and Improvement

• Understanding how visitors use our website
• Improving our website content and user experience
• Analyzing which services generate the most interest
• Measuring the effectiveness of our content

4.3 Legal Compliance

• Complying with legal obligations
• Protecting our legal rights
• Preventing fraud or abuse

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control cookies through:

• Our Cookie Banner: Accept or decline when you first visit
• Cookie Settings Link: In the footer of every page
• Browser Settings: Most browsers allow you to refuse or delete cookies

Important: If you decline cookies, some website features may not work properly, but all core functionality will remain available.

7. Third-Party Services

We use the following third-party services that may process your data:

8. Data Retention

We retain your personal data only for as long as necessary:

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all data transmission (HTTPS)
• Secure hosting infrastructure with Vercel
• Regular security updates and monitoring
• Access controls and authentication
• Data minimization (we only collect what we need)

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. International Data Transfers

Some of our service providers are located outside the European Economic Area (EEA), particularly in the United States. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs): Approved by the European Commission
• Adequacy Decisions: Where the European Commission has determined adequate protection
• Data Processing Agreements: With all third-party processors

12. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at hello@proficientsolutions.sk.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via:

• A prominent notice on our website
• Email notification (if you have subscribed)

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

15. Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the supervisory authority in your country. For Slovakia: